Field-Tested

FAQS

FAQS

FAQS

Product Questions

What is the best size for me?

What is the best size for me?

What is the best size for me?

What is the temperature rating of your outerwear styles?

What is the temperature rating of your outerwear styles?

What is the temperature rating of your outerwear styles?

Is “water-resistant” the same as “waterproof”?

Is “water-resistant” the same as “waterproof”?

Is “water-resistant” the same as “waterproof”?

I see numbers relating to “gsm" in your fabric descriptions, what does this mean?

I see numbers relating to “gsm" in your fabric descriptions, what does this mean?

I see numbers relating to “gsm" in your fabric descriptions, what does this mean?

This 2-way zipper keeps jamming – help!

This 2-way zipper keeps jamming – help!

This 2-way zipper keeps jamming – help!

Your snaps make a rattling sound – why?

Your snaps make a rattling sound – why?

Your snaps make a rattling sound – why?

Why are your products not made in the USA?

Why are your products not made in the USA?

Why are your products not made in the USA?

Order Questions

When will my order arrive?

When will my order arrive?

When will my order arrive?

Do you ship internationally?

Do you ship internationally?

Do you ship internationally?

What is your return policy? Do you extend it during the holiday season?

What is your return policy? Do you extend it during the holiday season?

What is your return policy? Do you extend it during the holiday season?

How do I exchange an item?

How do I exchange an item?

How do I exchange an item?

How long does it take to see a refund on my credit card?

How long does it take to see a refund on my credit card?

How long does it take to see a refund on my credit card?

Other Questions

Why don’t you photograph your clothes on models?

Why don’t you photograph your clothes on models?

Why don’t you photograph your clothes on models?

The item I want is sold out in my size, when will it be available again?

The item I want is sold out in my size, when will it be available again?

The item I want is sold out in my size, when will it be available again?

I just received an email that the item I want to purchase is back in stock, but now it is sold out again!

I just received an email that the item I want to purchase is back in stock, but now it is sold out again!

I just received an email that the item I want to purchase is back in stock, but now it is sold out again!

Do you have brick & mortar stores?

Do you have brick & mortar stores?

Do you have brick & mortar stores?

I’m having trouble with an item that I bought from a different retailer, what should I do?

I’m having trouble with an item that I bought from a different retailer, what should I do?

I’m having trouble with an item that I bought from a different retailer, what should I do?

I saw one of your jackets on sale on another website – do you price match?

I saw one of your jackets on sale on another website – do you price match?

I saw one of your jackets on sale on another website – do you price match?

Do you offer a coupon code for new customers?

Do you offer a coupon code for new customers?

Do you offer a coupon code for new customers?

I sent a message to you through your contact link on your website, but I never heard back?

I sent a message to you through your contact link on your website, but I never heard back?

I sent a message to you through your contact link on your website, but I never heard back?